Shipping & Delivery Policy

How long will it take to get my order?

We use Australian Post for all Australian orders, on an economy 5-6 business day service. Orders received before 10am AEST (Australian Eastern Standard Time) are dispatched the same day (Monday-Friday), and orders placed after 10am AEST and on weekends are dispatched the next business day. In all cases you will receive an email notifying you that your order have been dispatched for delivery.

PLEASE NOTE:

Western Australia, rural and some residential areas may require an additional two business days for delivery. There could also be delays on orders leaving our dispatch warehouse during our famous store wide sales, due to a large increase in the number of orders during this time. We will always endeavour to get all orders out as quickly as possible but please allow an additional day to dispatch times during major sale events.

Delivery times will be impacted by statutory holidays as Australian Post offer a limited service on these days. Business days are classed as Monday-Friday and exclude statutory holidays.

How much will it cost to send my order?

At Torpedo7 we aim to get your order to you as fast as possible, at a price that won’t break the bank. We offer free shipping for general items, to any address in Australia. Shipping is free on general items when your order value is over $199.

For bulky or oversized products, our shipping charges reflect the true size of the item you are ordering, based on the physical weight and volumetric size of the product. For this reason we have varying rates for different products. Please refer to the shipping cost guide below for an estimate, otherwise all shipping costs will be made clear in the shopping cart.

Shipments sent outside NZ are sold exclusive of GST and may be subject to import duties and taxes, which may be levied once your shipment reaches your country.

For details of Customs charges please consult your own Customs authorities for the latest rates. Additional charges for customs clearance must be borne by you. Unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances. For more information on whether your order may be effected please follow this link: http://www.customs.gov.au/site/page5549.asp