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Warranty

Definition:

Torpedo7’s warranty policy covers our products for 12 months* from the purchase date Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.

If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution.

Restrictions and exceptions:

As a result of copyright laws a refund or exchange is only available for the following products if the product is defective;

• DVDs

NOTE: These products are still guaranteed under the Competition and Consumer Act 2010.

Refusing or cancelling orders


In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order. We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently. While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order. Our right to cancel orders applies to orders that have been accepted.

Competition and Consumer Act 2010

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The Competition and Consumer Act 2010 sets out minimum standards for goods sold by Torpedo7 LTD. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
The Competition and Consumer Act 2010 is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of Australian safety standards; availability of products in store and the sales techniques used. The Australian Competition and Consumer Commission enforces the Competition and Consumer Act 2010.

* (unless the manufacturer's warranty period exceeds 12 months).

Here's what you need to do:

  1. Please contact our Torpedo7 Warranty Returns Team via email: returns@torpedo7.com
    They will be able to assist you through the warranty process, to assist with this process please advise the order number, name of the item at fault and the full details of the fault.
    Once we have received the information we will assess the warranty claim and contact you to arrange the best solution for you.

  2. Complete the returns form (download the Torpedo7 Returns form). If you can not print the returns form, please include a note stating the purchaser's name, address, e-mail address and order number if known.

  3. Using a good carton, return package via insured Courier Post Mail or other Parcel Carrier of your choice.
  4. Send returns to:

    Torpedo7 (Returns)
    PO Box 637,
    Strawberry Hills
    NSW 2012
    (NOTE: Cash on Deliveries (CODs) will not be accepted)

  5. Keep a record of your shipment until you have received your replacement, credit or refund.

For additional information on our return policies, please contact our Customer Service department at 1800 18 29 30, or email us at returns@torpedo7.com


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