Warranty

Definition:
Torpedo7’s warranty policy covers our products for 12 months from the purchase date. Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If the product is still under warranty then the repair will be at our expense including the freight to return the repaired or replacement product. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer.
Torpedo7’s Warranty Policy has 4 solutions to any claim made:

1. Wherever possible we will endeavour to repair any fault to a factory issue standard and return it to you at no charge.
2. Where repair is not possible or practical we will replace the product with the same or similar product.
3. If a repair or replacement is not possible due to the product being unavailable we will exchange it for any of Torpedo7’s products of the same value as your original purchase price.
4. Where none of the above solutions is possible or practical then you have the option of receiving a full refund or store credit.

Restrictions and exceptions: As a result of copyright laws a refund or exchange is only available for the following products if the product is defective;
• DVDs
NOTE: These products are still guaranteed under the Trade Practices Act 1974.

Trade Practices Act 1974
The Trade Practices Act 1974 sets out minimum standards for goods sold by Torpedo7 LTD. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
The Trade Practices Act 1974 is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of Australian safety standards; availability of products in store and the sales techniques used. The Australian Competition and Consumer Commission enforces the Trade Practices Act 1974.
Here's what you need to do:
1. Using a good carton, return package via insured Courier Post Mail or other Parcel Carrier of your choice.
2. Complete the returns form on the back of your packing slip. If you do not have your packing slip, please include a note stating purchaser's name, address and approximate date of purchase. 
3. Send returns to:

RA Torpedo7
PO Box 1363
Tullamarine
Victoria 3043
AUSTRALIA

(NOTE: COD's will not be accepted)]
4. Keep a record of your shipment until you have received a credit, refund, or replacement.
5. Once we have received the product we will assess the warranty claim and contact you to arrange the best solution for you.

For additional information on our return policies, please contact our Customer Service department at 1800 182 930, or e-mail us at returns@torpedo7.com.au