Warranty Definition:
Torpedo7’s warranty policy covers our products for 12 months* from the purchase date Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution. Restrictions and exceptions:
As a result of copyright laws a refund or exchange is only available for the following products if the product is defective; • DVDs
NOTE: These products are still guaranteed under the Trade Practices Act 1974. Trade Practices Act 1974
The Trade Practices Act 1974 sets out minimum standards for goods sold by Torpedo7 LTD. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
The Trade Practices Act 1974 is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of Australian safety standards; availability of products in store and the sales techniques used. The Australian Competition and Consumer Commission enforces the Trade Practices Act 1974. * (unless the manufacturer's warranty period exceeds 12 months).
Here's what you need to do:
Click here to download the Torpedo7 Returns form.
1. Complete the returns form which you can download above. If you can not print the returns form, please include a note stating the purchaser's name, address, e-mail address and order number if known.
2. Using a good carton, return package via insured Courier Post Mail or other Parcel Carrier of your choice.
3. Send returns to:
Torpedo7
PO BOX 637,
Strawberry Hills NSW 2012
4. Keep a record of your shipment until you have received your replacement, credit or refund.
5. Once we have received the product we will assess the warranty claim and contact you to arrange the best solution for you.
For additional information on our return policies, please contact our Customer Service department at 1800 182 930 /strong>, or e-mail us at returns@torpedo7.com
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