Warranty

Definition:
Torpedo7’s warranty policy covers our products for 12 months* from the purchase date Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy.

If you feel that your purchase has a fault that is covered under warranty please contact us, including as much detail as possible (including a photo of the issue if possible or applicable) so that we can assess the problem and advise you of a solution.

Restrictions and exceptions:
As a result of copyright laws a refund or exchange is only available for the following products if the product is defective;

• DVDs

NOTE: These products are still guaranteed under the Trade Practices Act 1974.

Trade Practices Act 1974
The Trade Practices Act 1974 sets out minimum standards for goods sold by Torpedo7 LTD. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
The Trade Practices Act 1974 is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of Australian safety standards; availability of products in store and the sales techniques used. The Australian Competition and Consumer Commission enforces the Trade Practices Act 1974.

For additional information on our return policies, please contact our Customer Service department at 1800 182 930, or e-mail us at returns@torpedo7.com

* (unless the manufacturer's warranty period exceeds 12 months).